Support
Stuck on a level, hit a board that will not solve, lost your progress, or found something plainly broken? Write to us. A person reads every message.
Email us
support@tappzi.com
There is no form to fill in and no ticket number to keep. Expect a reply within a couple of days.
What to tell us
Tappzi keeps no account and sends us nothing about your device, so anything you can include helps:
- Your phone and its operating system version
- The group and level you were on, and what the board looked like
- What you expected to happen, and what happened instead
- A screenshot, if you have one — it usually saves a whole exchange
A few things we get asked
Progress lives on your device. There is no account, so deleting the app deletes your stars, scores and settings, and moving to a new phone starts you fresh.
Every board is solvable. Each one is generated and then verified against a solver before it reaches you. If one looks impossible, send it over — we would genuinely like to see it.
Privacy questions are answered in full on the privacy policy.